We are investigating an issue with delays in video transcodes

Incident Report for Frame.io

Resolved

This incident has been resolved.

Posted Sep 05, 2018 - 19:40 EDT

Investigating

Assets are stuck on "preparing for playback" after uploading to Frame.io and take awhile to complete. Our team is investigating the issue.

Posted Sep 05, 2018 - 17:40 EDT

This incident affected: Website (app.frame.io), API, iOS App, and Adobe Extensions.