Resolved -
This incident has been resolved.
May 19, 19:42 EDT
Update -
A fix has been implemented and we are monitoring the results.
May 19, 17:07 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 19, 16:41 EDT
Update -
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
May 19, 15:13 EDT
Update -
We are continuing to investigate this issue.
May 19, 14:26 EDT
Update -
We are continuing to investigate this issue.
May 19, 14:20 EDT
Investigating -
We’re currently experiencing intermittently connectivity issues.
Our Engineering team is working to identify the root cause and implement a fix. Some users may be affected when loading pages within the web app or logging in.
May 19, 14:20 EDT