A fix has been implemented and we are monitoring the results.
Posted Jun 15, 2022 - 16:17 EDT
Update
We are continuing to investigate this issue.
Posted Jun 15, 2022 - 16:06 EDT
Update
We are continuing to investigate this issue.
Posted Jun 15, 2022 - 15:46 EDT
Update
We are continuing to investigate this issue.
Posted Jun 15, 2022 - 15:30 EDT
Investigating
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Posted Jun 15, 2022 - 14:59 EDT
This incident affected: API Services (API, Email Notifications, Custom Actions, Webhooks, Media Processing), Applications (iOS App, Web App (app.frame.io), Transfer App), and Integrations (Final Cut Pro X, Adobe Extensions).