Reported issues with some accounts loading
Incident Report for Frame.io
Resolved
This incident has been resolved.
Posted Aug 08, 2023 - 22:45 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 08, 2023 - 22:19 EDT
Update
We are continuing to work on a fix for this issue.
Posted Aug 08, 2023 - 21:40 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 08, 2023 - 20:44 EDT
Investigating
A small subset of accounts are experiencing issues loading Frame.io due to a data issue. We're actively working on resolving
Posted Aug 08, 2023 - 20:29 EDT
This incident affected: API Services (API, Email Notifications, Custom Actions, Webhooks, Media Processing), Applications (iOS App, Web App (app.frame.io), Transfer App), and Integrations (Final Cut Pro X, Adobe Extensions).
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