Degraded software performance

Incident Report for Frame.io

Resolved

This incident has been resolved.

Posted Nov 10, 2023 - 11:55 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 10, 2023 - 11:42 EST

Investigating

Users are currently experiencing delays while using Frame.io. Our API is currently experiencing elevated errors rates. We're currently investigating.

Posted Nov 10, 2023 - 11:31 EST

This incident affected: API Services (API, Email Notifications, Custom Actions, Webhooks, Media Processing), Applications (iOS App, Web App (app.frame.io), Transfer App), and Integrations (Final Cut Pro X, Adobe Extensions).