Elevated API Errors

Incident Report for Frame.io

Resolved

This incident has been resolved.

Posted Jan 23, 2024 - 13:02 EST

Monitoring

Our mitigation is complete and we are seeing service began to be restored

Posted Jan 23, 2024 - 12:45 EST

Identified

We have identified an issue with our database and are working to mitigate. We will update you once complete.

Posted Jan 23, 2024 - 12:35 EST

Investigating

We're currently experiencing an elevated level of API errors. Sign in and authentication is impacted for some customers. Our engineering team are actively looking into the issue.

Posted Jan 23, 2024 - 12:32 EST

This incident affected: API Services (API, Email Notifications, Custom Actions, Webhooks, Media Processing), Applications (iOS App, Web App (app.frame.io), Transfer App), and Integrations (Final Cut Pro X, Adobe Extensions).