Partial outage for some users

Incident Report for Frame.io

Resolved

This incident has been resolved.
Posted Dec 17, 2018 - 09:12 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 17, 2018 - 08:53 EST

Identified

Our automated systems inform us that we're currently experiencing an elevated level of API errors. Our engineering team are actively looking into the issue.
Posted Dec 17, 2018 - 08:31 EST

Investigating

We are currently investigating this issue.
Posted Dec 17, 2018 - 07:54 EST
This incident affected: app.frame.io (LEGACY) and Developer Platform.
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