Video transcoding issues

Incident Report for Frame.io

Resolved

The delays with transcoding new uploads and displaying thumbnails is now resolved. We’re sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

Posted Mar 30, 2021 - 14:06 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 30, 2021 - 12:45 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 30, 2021 - 12:34 EDT

Update

We are continuing to investigate this issue.

Posted Mar 30, 2021 - 12:34 EDT

Investigating

We are currently experiencing delays with transcoding new uploads and displaying thumbnails. Our team is working to identify the root cause and implement a fix.

Posted Mar 30, 2021 - 11:50 EDT

This incident affected: app.frame.io (LEGACY) and Developer Platform.