Investigating an issue with delays in video transcodes

Incident Report for Frame.io

Resolved

This incident has been resolved. Transcode times should be back to normal.

Posted Jul 29, 2020 - 12:04 EDT

Identified

We have identified the issue and video transcodes are returning to normal.

Posted Jul 29, 2020 - 11:50 EDT

Update

We are continuing to investigate this issue with delays in video transcodes

Posted Jul 29, 2020 - 11:13 EDT

Investigating

We're currently investigating an issue with delays in video transcodes. Our Engineer team is working to identify the root cause and implement a fix. Website, API and NLE Integration users may be affected.

Posted Jul 29, 2020 - 10:36 EDT

This incident affected: API Services (API), Applications (iOS App, Web App (app.frame.io)), and Integrations (Final Cut Pro X, Adobe Extensions).