All Systems Operational
Applications Operational
90 days ago
99.97 % uptime
Today
iOS App Operational
Web App (app.frame.io) ? Operational
Transfer App Operational
90 days ago
99.97 % uptime
Today
API Services Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Email Notifications Operational
Custom Actions Operational
90 days ago
99.99 % uptime
Today
Webhooks Operational
Media Processing ? Operational
90 days ago
99.99 % uptime
Today
New User Signup Operational
90 days ago
100.0 % uptime
Today
Blog (blog.frame.io) Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Final Cut Pro X Operational
Adobe Extensions Operational
Support Pages Operational
Website (www.frame.io) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024
Resolved - Our system delays are now resolved. We’re sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.
Mar 20, 13:44 EDT
Monitoring - We have deployed a fix that resolves degraded services and application delays. We are monitoring to ensure our systems continue to remain fully operational.
Mar 20, 13:19 EDT
Update - We are continuing to work on a fix for this issue.
Mar 20, 13:01 EDT
Identified - Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. We have identified the issue and our team is actively working on a fix.
Mar 20, 12:30 EDT
Mar 19, 2024
Resolved - The service degradation has been resolved. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.
Mar 19, 17:15 EDT
Update - We have deployed a fix and services should be operational. Some transcode states and notifications may be delayed. We will continue to monitor as these delays are resolved.
Mar 19, 16:52 EDT
Identified - We have identified the root cause of service disruption. We are working quickly on a fix for this issue.
Mar 19, 16:41 EDT
Investigating - Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.

Mar 19, 16:30 EDT
Mar 18, 2024
Resolved - Services have been restored. Again, we apologize for any issues this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.
Mar 18, 18:16 EDT
Monitoring - We have deployed a fix and services should now be restored. We are continuing to monitor, and apologize for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.
Mar 18, 18:04 EDT
Identified - We have determined the root cause of the partial outage. We are working quickly to deploy a fix for this issue.
Mar 18, 17:49 EDT
Investigating - Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.

Mar 18, 17:42 EDT
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.