tag:frame-io.statuspage.io,2005:/historyFrame.io Status - Incident History2024-03-29T01:23:32-04:00Frame.iotag:frame-io.statuspage.io,2005:Incident/203121192024-03-20T13:44:17-04:002024-03-20T13:44:17-04:00Degraded software performance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:44</var> EDT</small><br><strong>Resolved</strong> - Our system delays are now resolved. We’re sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:19</var> EDT</small><br><strong>Monitoring</strong> - We have deployed a fix that resolves degraded services and application delays. We are monitoring to ensure our systems continue to remain fully operational.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:01</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>Identified</strong> - Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. We have identified the issue and our team is actively working on a fix.</p>tag:frame-io.statuspage.io,2005:Incident/203043382024-03-19T17:15:40-04:002024-03-19T17:15:40-04:00Degraded software performance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:15</var> EDT</small><br><strong>Resolved</strong> - The service degradation has been resolved. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:52</var> EDT</small><br><strong>Update</strong> - We have deployed a fix and services should be operational. Some transcode states and notifications may be delayed. We will continue to monitor as these delays are resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:41</var> EDT</small><br><strong>Identified</strong> - We have identified the root cause of service disruption. We are working quickly on a fix for this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Investigating</strong> - Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.<br />Our team is working to identify the root cause and implement a fix.</p>tag:frame-io.statuspage.io,2005:Incident/202953272024-03-18T18:16:39-04:002024-03-18T18:16:39-04:00Degraded software performance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>18:16</var> EDT</small><br><strong>Resolved</strong> - Services have been restored. Again, we apologize for any issues this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>18:04</var> EDT</small><br><strong>Monitoring</strong> - We have deployed a fix and services should now be restored. We are continuing to monitor, and apologize for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:49</var> EDT</small><br><strong>Identified</strong> - We have determined the root cause of the partial outage. We are working quickly to deploy a fix for this issue.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:42</var> EDT</small><br><strong>Investigating</strong> - Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.<br />Our team is working to identify the root cause and implement a fix.</p>tag:frame-io.statuspage.io,2005:Incident/200452762024-02-22T02:42:18-05:002024-02-22T02:42:18-05:00Degraded software performance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>02:42</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>02:23</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>02:06</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>02:06</var> EST</small><br><strong>Investigating</strong> - Users are currently experiencing delays while using Frame.io. Our team is working to identify the root cause and implement a fix.</p>tag:frame-io.statuspage.io,2005:Incident/199406282024-02-08T11:40:44-05:002024-02-08T11:53:20-05:00Degraded software performance<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:40</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:04</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:03</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:57</var> EST</small><br><strong>Investigating</strong> - Users are currently experiencing delays while using Frame.io. Our team is working to identify the root cause and implement a fix.</p>tag:frame-io.statuspage.io,2005:Incident/198324972024-01-25T15:58:52-05:002024-01-25T15:58:52-05:00Degraded software performance<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:58</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:45</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:42</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:29</var> EST</small><br><strong>Investigating</strong> - Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.<br />Our team is working to identify the root cause and implement a fix.</p>tag:frame-io.statuspage.io,2005:Incident/198084112024-01-23T13:02:58-05:002024-01-23T13:02:58-05:00Elevated API Errors<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>13:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:45</var> EST</small><br><strong>Monitoring</strong> - Our mitigation is complete and we are seeing service began to be restored</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:35</var> EST</small><br><strong>Identified</strong> - We have identified an issue with our database and are working to mitigate. We will update you once complete.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:32</var> EST</small><br><strong>Investigating</strong> - We're currently experiencing an elevated level of API errors. Sign in and authentication is impacted for some customers. Our engineering team are actively looking into the issue.</p>tag:frame-io.statuspage.io,2005:Incident/194428372023-12-14T17:44:46-05:002023-12-14T17:44:46-05:00Application outage<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>17:44</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>17:29</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:56</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:54</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.</p>tag:frame-io.statuspage.io,2005:Incident/194179742023-12-12T12:52:02-05:002023-12-15T10:31:33-05:00Reports of some accounts not loading on the web<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:52</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved. Users still seeing a blank screen should be able to simply refresh the page.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:29</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>11:35</var> EST</small><br><strong>Investigating</strong> - A subset of users are experiencing issues loading Frame.io. We are working to identify the source of the problem and implement a fix.<br /><br />In the meantime, we have identified a workaround: You can clear your browser cookies and cache and then reload.</p>tag:frame-io.statuspage.io,2005:Incident/190860082023-11-10T11:55:47-05:002023-11-10T12:21:32-05:00Degraded software performance<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:55</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:42</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:31</var> EST</small><br><strong>Investigating</strong> - Users are currently experiencing delays while using Frame.io. Our API is currently experiencing elevated errors rates. We're currently investigating.</p>tag:frame-io.statuspage.io,2005:Incident/190153842023-11-05T01:01:12-04:002023-11-05T01:01:12-04:00System maintenance (November 4th, 2023)<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>01:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>23:02</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>20:27</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing system maintenance on Saturday November 4th beginning at 11 PM ET. We do not expect there to be any interruptions to your use of Frame.io during this time, but it is possible that the app might run slower than usual for brief periods during the window. Our team will be monitoring throughout and we will follow up once maintenance has concluded. We anticipate the maintenance to be complete within 2 hours.</p>tag:frame-io.statuspage.io,2005:Incident/190137192023-11-03T17:01:00-04:002023-11-03T17:02:47-04:00Intermittent delays affecting transcodes<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>17:01</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved. After further investigation into one of our monitors, we have determined there were no customers impacted. For questions, please reach out to our support team through the chat, or email support@frame.io.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>16:28</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>16:24</var> EDT</small><br><strong>Identified</strong> - We have identified the issue with uploads and media transcoding. New uploads should be fully functional. We are working to resolve any prior uploads that may remain in a degraded state.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>16:14</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating a potential issue around delayed media transcodes. Affected assets would remain in a transcoding state if affected. We will keep this page up to date with any findings.</p>tag:frame-io.statuspage.io,2005:Incident/189383692023-10-26T18:12:32-04:002023-10-26T18:12:32-04:00Content protected media unplayable<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>18:12</var> EDT</small><br><strong>Resolved</strong> - Issues with media access have been resolved. We’re sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>17:06</var> EDT</small><br><strong>Monitoring</strong> - Media access and playback for customers with content protection is operational. We are continuing to monitor and opening a support ticket with one of our service providers for root cause analysis.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:34</var> EDT</small><br><strong>Investigating</strong> - We are investigating potential additional impacts to DRM and our image resizing service.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:14</var> EDT</small><br><strong>Monitoring</strong> - Customers with content protection (Watermark ID, FWM, and DRM) were unable to play back audio and video from 3:05-3:50 PM ET.</p>tag:frame-io.statuspage.io,2005:Incident/189381312023-10-26T16:28:52-04:002023-10-26T16:28:52-04:00Issues creating version stacks<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:28</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:58</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:44</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with version stacks.</p>tag:frame-io.statuspage.io,2005:Incident/189076482023-10-24T00:51:35-04:002023-10-24T00:51:35-04:00Degraded performance<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>00:51</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>00:26</var> EDT</small><br><strong>Monitoring</strong> - We've identified and addressed the main cause of the degraded performance and are now continuing to monitor.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>00:17</var> EDT</small><br><strong>Investigating</strong> - Our API is currently experiencing elevated errors rates. We're currently investigating.</p>tag:frame-io.statuspage.io,2005:Incident/185790612023-09-23T23:00:29-04:002023-09-23T23:01:51-04:00System maintenance (September 23, 2023)<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>23:01</var> EDT</small><br><strong>Update</strong> - The system maintenance has been completed. Users can now log in and any previous delays in access are now resolved.<br /><br />For any questions, please contact our Support Team through the chat or email support@frame.io.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>22:36</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>21:19</var> EDT</small><br><strong>Update</strong> - Configuration update is complete, service is restored. Maintenance work is now resuming.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>Update</strong> - We are seeing interruptions of service for some users, we are restoring a prior configuration which will return service momentarily.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>20:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:16</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing system maintenance on Saturday September 23rd beginning at 8 PM ET. We do not expect there to be any interruptions to your use of Frame.io during this time, but it is possible that you may experience small delays. Our team will be monitoring throughout and we will follow up once maintenance has concluded. We anticipate the maintenance to be complete by 11 PM ET.<br /><br />We will keep this page up to date on any potential impact.</p>tag:frame-io.statuspage.io,2005:Incident/185584102023-09-20T14:24:52-04:002023-09-20T14:24:52-04:00Degraded performance<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>14:24</var> EDT</small><br><strong>Resolved</strong> - We have resolved the Incident and continue to monitor results.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>14:22</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>14:15</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of degraded performance while using the application</p>tag:frame-io.statuspage.io,2005:Incident/185539502023-09-20T06:06:12-04:002023-09-20T06:06:12-04:00Transcoding Errors<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>06:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>05:45</var> EDT</small><br><strong>Monitoring</strong> - The cause of this has been identified and a fix put in place. We are monitoring the situation, but at this time the platform is back to normal operations.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>05:15</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of transcoding errors in frame.iol</p>tag:frame-io.statuspage.io,2005:Incident/185479312023-09-19T16:42:24-04:002023-09-19T16:42:24-04:00API Connectivity<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>16:42</var> EDT</small><br><strong>Resolved</strong> - Frame.io’s recent outage due to a data connectivity issue has been fully resolved. Users can now log in without any issues, and any previous delays in asset processing have been addressed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>14:35</var> EDT</small><br><strong>Monitoring</strong> - We have fixed the data connectivity issue that was causing the outage. Users should now be able to login and use the Frame.io app. The team will continue monitoring to ensure the fix continues to be stable.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>14:25</var> EDT</small><br><strong>Update</strong> - The team is continuing to investigate the connectivity issues. Some users may now be able to log in, but we are still working to fully mitigate the incident</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>13:46</var> EDT</small><br><strong>Investigating</strong> - We are experiencing an api connectivity issue that is preventing users from logging in. We’re investigating at highest priority</p>tag:frame-io.statuspage.io,2005:Incident/180902312023-08-08T22:45:20-04:002023-08-08T22:45:20-04:00Reported issues with some accounts loading<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>22:45</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>22:19</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>21:40</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>20:44</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>20:29</var> EDT</small><br><strong>Investigating</strong> - A small subset of accounts are experiencing issues loading Frame.io due to a data issue. We're actively working on resolving</p>tag:frame-io.statuspage.io,2005:Incident/175630562023-06-14T01:05:25-04:002023-06-14T01:05:25-04:00Degraded software performance<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>01:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>01:05</var> EDT</small><br><strong>Update</strong> - All delayed transcodes have been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:58</var> EDT</small><br><strong>Monitoring</strong> - The root cause of the issue has been identified and a fix has been implemented by our underlying infrastructure provider. Impacted uploads will be processed and transcoded in the order they were received. New uploads will be processed following the impacted ones.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:35</var> EDT</small><br><strong>Update</strong> - The root cause of the issue has been identified and a fix has been implemented by our underlying infrastructure provider. Impacted uploads will be processed and transcoded in the order they were received. New uploads will be processed following the impacted ones.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:31</var> EDT</small><br><strong>Identified</strong> - Our underlying infrastructure provider has identified the root cause and is working to mitigate</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:22</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing delays in uploads and transcoding media which may result in files taking longer than expected to appear in your account.</p>tag:frame-io.statuspage.io,2005:Incident/167389632023-04-03T15:13:01-04:002023-04-03T15:13:01-04:00Users are currently unable to log in to Frame.io<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>15:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>15:07</var> EDT</small><br><strong>Update</strong> - All systems are operational and we are seeing normal access and processing times. We will be working with our underlying infrastructure provider on a root cause analysis.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>14:57</var> EDT</small><br><strong>Monitoring</strong> - We have resolved the issue with our underlying infrastructure and have rolled over to a new load balancer. End users may need to hard refresh their browser in order to access Frame.io</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>14:27</var> EDT</small><br><strong>Update</strong> - We believe we have identified the issue with the underlying infrastructure and are working with our provider on mitigations</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>13:52</var> EDT</small><br><strong>Identified</strong> - We are continuing to investigate reports of users experiencing delays accessing Frame.io</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>13:04</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate reports of users experiencing delays accessing Frame.io</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>12:47</var> EDT</small><br><strong>Investigating</strong> - Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
<br />Our team is working to identify the root cause and implement a fix.</p>tag:frame-io.statuspage.io,2005:Incident/166108702023-03-22T19:16:16-04:002023-03-22T19:16:16-04:00Media transcoding delays<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>19:16</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:47</var> EDT</small><br><strong>Monitoring</strong> - All delayed transcodes have been completed. Assets affected by the incident should now be available.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:07</var> EDT</small><br><strong>Update</strong> - Our engineering team has identified the cause of the incident and has implemented a fix. All new uploaded assets are transcoding as expected. Assets affected by the incident are currently being re-transcoded and will be made available soon.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:13</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:08</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing delays in transcoding media which may result in files taking longer than expected to appear in your account. The issue has been identified and delayed files will be available shortly.</p>tag:frame-io.statuspage.io,2005:Incident/164054232023-03-09T11:20:00-05:002023-03-09T14:51:42-05:00Intermittent errors with a subset of SSO users<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:20</var> EST</small><br><strong>Resolved</strong> - Users on certain accounts experienced a login loop for new sessions when attempting to access the site via SSO. This incident has been resolved.</p>tag:frame-io.statuspage.io,2005:Incident/163449582023-03-05T02:28:11-05:002023-03-05T02:28:12-05:00Scheduled maintenance (March 5, 2023)<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>02:28</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>02:18</var> EST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>00:06</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>00:01</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>